Monday, November 26, 2012

MIP: First order and disappointment... a story of Poldragonet MCP


There is a sad story behind my first MCP plug'n play Collins-like layout panel ordered at Poldragonet  (symulatory.com), real picture below.


Unfortunately, the panel was broken at start e.g. encoders were not soldered properly to PCB, switches lock down when pressed, selected digits had different brightness and as far as I remember VSPEED display didn't work at all. It looked like third quality product...

Shit happens, it's just an an electronics...but the problem started from not being able to get in touch with Poldragonet for support. After several weeks of silence I was asked to send it back and stuck with the same problem, again no response for weeks. I gave up, requested a refund and I successfuly received the money back.

My negative recommendation for Poldragonet is because of their horrible approach toward the customers e.g. massive challanges in getting response by email, unanswered phone calls or voice mails, and the most important: delays in delivery measured in months.

Another story is that the MCP panel I received was built on a very old FSBUS v2.2 electronics, not supported natively by ProSim737.

So, think twice before placing the order...

3 comments:

  1. What a joke, and thanks for your advice, I was going to place an order with these guys, but I will go with the UK company I had in mind. Did you ever get the refund? People like this give online e commerce a bad name. Thanks for your helpful blog.

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    Replies
    1. Yes, I did get refund. Ad as per what I heard they have recently improved the service. But, anyway please take a look on electronics to be supported by Prosim737 if you are using this software.

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  2. Check the reviews
    By searching for them on Google maps , horrible.
    Good luck

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